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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements |
| Topic 2: Data Tools | 23% | - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 3: FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements - Collect and organize customer 360 information |
| Topic 4: OmniScripts | 27% | - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A consultant wants to improve reusability across multiple OmniScripts that all need to look up the same account and contact information. What should be recommended?
A) Create a single reusable Integration Procedure or DataRaptor and reference it across all OmniScripts
B) Build the same DataRaptor logic separately into each OmniScript
C) Hard-code the account data into each OmniScript's Set Values element
D) Use only Apex classes for all data retrieval
2. An OmniStudio Consultant is designing an Integration Procedure (IP) that includes a series of Data Mapper actions. To ensure the IP is executed only when necessary, the consultant needs to implement conditional execution. What is best practice for adding conditional execution to an IP action?
A) Add a custom Apex class at the beginning of the IP to check the condition and manually halt execution if false.
B) Use a Conditional Block to wrap the data action and define the activation condition based on the IP's input data.
C) Configure the IP to run asynchronously, as asynchronous execution handles all conditional logic automatically.
D) Use a Set Values action to set a true/false flag, and then configure the Data Mapper action's input to check the flag.
3. A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
- Each department has different case fields they need to capture
- If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet these requirements?
Choose 2 answers
A) Set Enable Cancel in Setup
B) Enable the Save for Later feature
C) Add a Done action that redirects to the support console
D) Use Conditional Views on steps for each department
4. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
- Approve
- Print for Review
- Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
A) Salesforce list view with custom buttons/links
B) Multiple FlexCards with single action
C) Single FlexCard with multiple actions
D) OmnlScript with multiple Step elements
5. Which statement best describes the relationship between OmniScripts and FlexCards?
A) OmniScripts and FlexCards cannot interact with each other
B) FlexCards replace OmniScripts entirely in modern implementations
C) FlexCards can launch OmniScripts as actions, and OmniScripts can embed FlexCards within Steps
D) FlexCards can launch OmniScripts as actions, and OmniScripts cannot embed FlexCards
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: C | Question # 5 Answer: C |
