SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
C_C4H510_04 Exam Certification Details:
| Languages: | English |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Exam: | 80 questions |
| Duration: | 180 mins |
| Level: | Associate |
| Cut Score: | 63% |
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Topic 2: Service Business Process | 8%-12% | - Service levels and categories - Time recording and fulfillment - Work distribution rules - Service ticket lifecycle |
| Topic 3: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 4: Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
| Topic 5: Maintenance Plan | <8% | - Maintenance plan configuration - Scheduling and execution |
| Topic 6: Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
| Topic 7: Data Management | 8%-12% | - Master data handling - Mass data maintenance - Data migration templates |
| Topic 8: User Management | 8%-12% | - Business roles and user setup - Data restrictions and access control - Notification process configuration |
| Topic 9: Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Topic 10: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 11: Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
