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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Proposition and Differentiation | - Cost efficiency and total cost of ownership - Print quality and reliability positioning |
| HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
HP Selling HP Supplies 2020 Sample Questions:
Why is using remanufactured toner cartridges bad for business? (Select two.)
- A. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
- B. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
- C. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
- D. Remanufactured toner cartridges generate more heat than Original HP cartridges.
- E. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
Correct Answer: A,B 🗳️
What is an advantage of EcoSmart Toner?
- A. premium quality prints with less energy
- B. faster print speeds and better color precision
- C. compatibility with a wider range of HP and non-HP printers
- D. longer print permanence and greater resistance to smudging
Correct Answer: A 🗳️
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Using non-HP cartridges can shorten the life of the printer.
- B. Using non-HP cartridges generates excess heat that can damage printer parts.
- C. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
- D. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- E. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
Correct Answer: A,C 🗳️
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
- A. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
- B. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
- C. Original HP supplies meet eco-label criteria, lowering TCO.
- D. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
Correct Answer: C 🗳️
