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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Relationship & Outcome Management | 20% | - Continuous improvement and value expansion - Track and report business outcomes - Deepen customer strategic partnership |
| Topic 2: Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
| Topic 3: Implementation, Governance & Change Management | 20% | - Organizational change and adoption strategy - Project governance and risk mitigation - Benefits realization and measurement |
| Topic 4: Business Value Analysis & Solution Design | 25% | - Financial metrics: CAPEX, OPEX, ROI, TCO - Quantitative and qualitative value assessment - Build business case and value proposition |
| Topic 5: Customer Environment Diagnosis & Stakeholder Management | 20% | - Assess business context, drivers, and challenges - Identify and engage key stakeholders - Customer Conversation Framework |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Which option describes what a change leader is responsible for?
- A. deciding how to give out favors
- B. assigning key people to be role models
- C. planning to fill open jobs
- D. telling people how they should do their work
Which statement describes when it is a good time to apply a "use case"?
- A. You must estimate a company's cash flow impacts from upgrading security software to the latest version.
- B. You must understand the major process steps a customer wants for collaboration among its sales force personnel.
- C. You must identify the network capacity required by a new Cisco TelePresence system.
- D. You must identify how many transactions should be included in a system test cycle.
Which option is a governance approach for a project?
- A. an annual strategy planning session
- B. a process for approving changes
- C. informal surveys
- D. a job description for network architect
Which option describes a reason to document the benefits and risks expected from a business case?
- A. to have a consistent basis for judging the effectiveness of a solution
- B. so that everyone has common understanding of problems that are likely to occur with the first release
- C. to have a basis for the project manager's performance rating
- D. to give the project sponsor a basis to support additional funding for deployment on a larger scale
Which action is the recommended way to address a business constraint on "user training time"?
- A. Extend the project timeline and delay future deployment or the next phase until users are trained.
- B. Create a self-study module and inform users that they are responsible to train themselves as time allows.
- C. Train a core set of users and develop a plan for them to get others to the required level of execution capability.
- D. Revise the training so that it fits into time available from the busiest users.
