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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Define Architecture Concepts | - Use of reference models - Difference between current and future state business capabilities |
| Prepare for Requirements Gathering | - Capture insight from existing relationships - Identify expectations and knowledge gaps - Review customer records and published information |
| Refine Business Needs & Perform Business Transformation Analysis | - Identify business scenarios and pain points - Perform gap and value chain analyses |
| Capture Requirements | - Establish credibility and stakeholder analysis - Conduct discovery meetings and document findings |
| Create Business Design and Deliver Solution Recommendations | - Map solutions to capabilities - Draft recommendations and present to stakeholders |
| Create Business Case | - Identify costs, risks and benefits - Executive summary creation |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
Which is an appropriate way to gain data useful for analyzing stakeholder support and power?
- A. Focus group with a team of customer executives
- B. Business Motivation Model
- C. Analyze win rates for the past 10 proposals you made to the company
- D. Benchmark study
What is the benefit of turning a pain point into an opportunity?
- A. Allows the customer to overcome a perceived issue with upside potential
- B. Uses technology to raise efficiency
- C. Raises IT spending and leads to higher return on investment
- D. Reduces IT costs to the business
Which two items are described as part of a business scenario? (Choose two.)
- A. A crisp description in business and architectural terms
- B. A step-by-step description of a business event
- C. Changes in technologies over the past year
- D. Job history of key management personnel
Which two are elements of a business case? (Choose two.)
- A. Roll out schedule
- B. Estimated Benefits
- C. Product feature list
- D. Assumptions
Who are recommended as good sources to provide requirements in a customer engagement?
- A. 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
- B. Subject experts from the company's strategy organization
- C. Individuals who have purchased services from the customer
- D. Consultants who did projects for the customer organization 3 years ago
