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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. IBM Customer Experience Suite is ________________.

A) A vision statement on the direction of future products to enhance the Exceptional Web Experience
B) An offering of WebSphere Portal limited to a single server installation and does not include clustering
C) IBM's premiere full-featured offering licensed for customer, partner, or citizen-facing applications (extranet usage only)
D) IBM's premiere full-featured offering licensed for human resources, sales or marketing applications (intranet usage only)

2. Regarding the 4 types of customer buying groups, which has the least influence over making the purchase decision?

A) Primarily Customer-Facing Group
B) Primarily IT
C) Primarily Executive Office
D) A team of IT and Customer-facing groups

3. Which approach does IBM recommend for customers in deliveringtheir Exceptional Web Experience to mobile devices?

A) Native only - develop a new app to make use of each new phone's native features
B) Browser based web applications -- use device browser to display content
C) Hybrid - use both web and native components to use native device features and utilize the browser interface to deliver content
D) Develop only for iPhone since it is the market leader

4. Where can you find the IBM Lotus and WebSphere Portal Business Solutions catalog as well as the latest Lotus software code to demo Lotus Software?

A) IBM Bluepages
B) Lotusphere
C) IBM Green Planet
D) Lotus Greenhouse

5. What is a general definition of an IBM WebSphere Portal Industry Template?

A) It is a downloadable PDF document
B) It is a website-in-a-box
C) It is an introductory-priced services engagement
D) It is the fullest featured offering of WebSphere Portal

Solutions: