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Nokia SDM Certification - PS NSOP Sample Questions:
1. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?
A) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
B) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
C) Clearly defined SOR with customer written into the contract.
D) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
2. Why is it important to record changes in scope, schedule or cost?
A) To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.
B) To maintain the profitability of the business case for NSN.
C) To ensure that change management can approve the changes.
D) To ensure customer satisfaction.
3. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?
A) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
B) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
C) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
D) The SLA is a legal requirement of the contract to measure performance.
4. In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?
A) Joint Evaluation.
B) Contract Negotiation.
C) Discovery Period.
D) Due Diligence.
5. Which statement BEST describes the key requirements for setting up Field Operations tools and process?
A) Ensure effective Work Force Management and Spare Part Management process and tools.
B) Ensure effective Work Force Management and Subcontractor Mgt process and tools.
C) Ensure effective Work Force Management and contractor Mgt process and tools.
D) Ensure effective contractor management and Spare Part Management process and tools.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |