Nokia SDM Certification - PS NSOP : SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. After major software upgrade on an RNC in a mobile network, the Performance Mgt Team has analysed the Performance Mgt data and has noticed a trend of call set-up failures, who now needs to be informed with the MOST urgency?

A) Configuration Management and Care.
B) Network Planning & Optimisation and Care.
C) Configuration Management and Network Planning & Optimisation.
D) Configuration Management and Fault Management.

2. What functions does the CM team support?

A) Supports the Hardware Management, Site Configuration, Configuration Management, Optimization.
B) Supports Network Implementation, Hardware Management, Network set up & Network Operations at engineering meetings.
C) Supports Report Management, Measurement Analysis, Fault identification, Fault Resolution.
D) Supports the Network Planning & Optimisation, Performance Management, Fault Management, Network Operations at Engineering meetings.

3. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
B) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
C) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
D) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.

4. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
B) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
C) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
D) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

5. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A) Stop issuing new PO's to the subcontractor.
B) Stop payment to Subcontractor until quality issues are fixed.
C) Change the subcontractor.
D) Make quality assessments and agree on a response plan with the Subcontractor.

Solutions: