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Nokia SDM Certification - PS NSOP Sample Questions:

1. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
B) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
C) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
D) Define the response plan for the new Risk and apply it.

2. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
B) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
C) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
D) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.

3. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Initiate the Change Management Process.
B) Execute but only with formal approval of the Operations Business Manager.
C) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
D) Execute if there is a risk to harm the customer satisfaction.

4. When is the right moment to freeze the project scope considering the case life cycle?

A) Before Gate 4.
B) During operational delivery.
C) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
D) At Disengagement.

5. What are the correct planning horizons for short-term and long-term resource planning?

A) Short-term: 12 weeks, long-term: 12 months.
B) Short-term: 8 weeks, long-term: 13 months.
C) Short-term: 4 weeks, long-term: 8 months.
D) Short-term: 2 weeks, long-term: 6 months.

Solutions: