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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Delivery Management (SDM) | - Service Delivery Lifecycle
|
| Project Management & Delivery | - Project Planning and Execution
|
| Risk and Change Management | - Change Control Process
|
Nokia SDM Certification - NI Sample Questions:
1. How should 4C planned services costs be updated?
A) With estimates based on customer PO's.
B) With monthly inputs from PM and CPM joint analysis of project planned costs.
C) With estimates based on equipment delivery forecast.
D) With CPM estimates based on MRA and schedule updates.
2. During the bidding phase, what type of support can be provided by the PPM (Project Procurement Manager)?
A) Proactively develop the supply chain for required materials.
B) Prepare training plans to develop 3rd Party competence level.
C) Ensure cost efficient, qualified and compliant 3rd party solutions for the customer project.
D) None. PPM is responsible for negotiating the 3rd party contracts after the deal with the customer is closed.
3. Which of the following is an NI deliverable during sales phase?
A) Acceptance procedure
B) Care plan
C) Project Target Agreement
D) Logistics plan
4. What impact can be expected during the execution of projects for which the scope of work is not clearly defined ?
A) Original Project Time Frame cannot be kept due to additional clarification meetings.
B) Non Conformance costs due to not planned extra works.
C) No impact.
D) Additional Efforts due to intensive Change Management.
5. As part of the start-up activities the PM is defining a communication plan. What is the content of such a plan?
A) Share of responsibility, project organisation chart and escalation process.
B) Communication matrix, meeting practices, project reporting practices, documentation needs and escalation process.
C) Employee list with phone numbers and e-mail addresses, CT/project organisation and communication matrix.
D) Employee list with phone numbers and e-mail addresses, subcontractor list and customer addresses.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |



