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Nokia SDM Certification - CARE Sample Questions:

1. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Service Engagement Manager.
B) Account Manager.
C) Care Program Manager.
D) Account Manager or Care Program Manager.

2. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) The Care Program Manager supported by the F&C Controller.
B) Multiple roles working in the Care Organization supported by the Care Program Manager.
C) Care Program Coordinator if assigned, otherwise Care Program Manager.
D) The Care Program Manager supported by the CT Head.

3. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Customer Responsiveness.
B) Motivation.
C) Value.
D) Demarcation.

4. What is the basic cost management requirement for a CAPM?

A) Not to take any risks.
B) Know the approval processes.
C) Know where to find the best resources.
D) Not to exceed the cost base-line.

5. How can the Care Program Manager monitor GCC performance?

A) The Resolve tool provides a report.
B) With the monthly CDB report.
C) The Care Program Coordinator provides a report.
D) Via monthly report distributed by GCC Engagement Team in most regions.

Solutions: