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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Where can an Avaya Contact Recorder backup be restored?

A) Only on a standby or slave server of the backed up master recorder
B) On any newly installed system with the same Linux operation system version
C) Only to the recorder system from which back up is performed
D) On any recorder

2. A technician has successfully completed installing the Enterprise Reporting server. The Enterprise Reporting URL is launched, and the success of the installation needs to be verified.
Which login credential should be supplied so login can occur?

A) eqadmin with password passion
B) eadmin with password password
C) ws_admin with password cs
D) cslogin with password passion

3. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) RedHat Linux 5.3
B) Windows Server 2008 R2 648 Bit
C) RedHat Linux 5.2
D) Windows Server 2000 32Bit

4. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the BDR component was installed
B) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
C) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
D) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed

5. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?

A) CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0
B) CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0
C) CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
D) CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2

Solutions: