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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Device enrollment and management - Policy and compliance management |
| Topic 2: Messaging and Communication Services | - Messaging troubleshooting - Email setup and synchronization - BlackBerry Hub configuration |
| Topic 3: Device Setup and Configuration | - Network and connectivity configuration - Initial device activation and setup - User profile and account configuration |
| Topic 4: Security and Troubleshooting | - Device encryption and security features - Application permissions and sandboxing - Common device and service issues resolution |
| Topic 5: BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Device hardware and software components - Security model overview |
BlackBerry 10 Support Specialist Sample Questions:
1. How is a password set on the BlackBerry Device?
A) Settings-> Security-> Security and Privacy-> Device Password
B) BlackBerry Hub -> Options -> Device Password
C) Options -> Security-> Password -> Device Password
D) BlackBerry Hub -> Settings -> Device Password
2. What can be pushed by the BlackBerry Device Service (BDS) which will configure and automate the work email setting on the BlackBerry Tablet/smartphone?
A) An email profile
B) An IT policy rule
C) Outlook for Blackberry Tabled smartphone
D) Software Configuration
3. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?
A) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
B) Work Account connects to the Microsoft Exchange through MAPI.
C) Work Account is only used with extra security such as S/MIME and PGP.
D) Using the "Work Account" option adds an email account that is only active while in the office.
4. The standard battery that comes with the BlackBerry 10 (BB10) handheld can be charged through which one of the following types of cables?
A) Mini USB
B) AC Power Adapter
C) Micro HDMI
D) Micro USB
5. What Hardware ports are available on a BlackBerry 10 (BB10) device?
A) HDMI. USB, 3.5 mm Audio Jack
B) Parallel, Serial. 3.5 mm Audio Jack
C) Serial. USB
D) HDMI, Parallel, Serial ports
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
