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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Core architecture and data model |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Deployment methodology and change management - Data management, scalability, and quality assurance - Governance and compliance considerations |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement?
A) Update the appropriate Contact page layouts and add the 'Enable Customer User' action
B) Update the appropriate Contact page layouts and add the 'Register User' action
C) Enable manual registration in the Digital Experiences setup menu
D) Enable self-registration in the Digital Experiences setup menu
2. A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?
A) Use a Lightning Web component
B) Use an Aura Lightning component
C) Use a Hierarchical View component
D) Use an AppExchange component
3. To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
A) Public Sector Solutions User Access
B) Employee Productivity Plus User Data Access
C) Employee Experience for Public Sector
D) Employee Experience Community Access
E) Employee Productivity Plus Access
4. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
A) There are no Violation records.
B) Person Accounts have not been enabled.
C) There are no active Action Plan Templates.
D) There are no Visit records.
5. A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?
A) Once published, an Action Plan template cannot be changed.
B) Action Plan template changes have to be requested to Salesforce support team
C) Edit option needs to be added to Action Plan template page layout
D) System Administrator doesn't have "Edit" permissions to Action Plan template
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C,D,E | Question # 4 Answer: D | Question # 5 Answer: A |



